Terms of purchase

Version 2026.01

1. In general

1.1. These terms of purchase apply to purchases made through liseberg.se and associated web pages (the “Website”), purchases at Liseberg’s entrance desks and ticket counters or ticket machines, purchases through Customer Service & Booking, purchases at Guest Service, or purchases at any of Liseberg’s accommodations. Through your purchase, you enter into an agreement with Liseberg AB, company registration number 556023-6811 (“Liseberg”).

1.2. When making a purchase, whether through the Website or in any other manner specified in section 1.1, you accept these terms of purchase. By accepting these terms of purchase, you agree to comply with the terms in their entirety.

1.3. By making a purchase, you also agree to comply with Liseberg’s applicable rules of conduct at all times and to follow the instructions of Liseberg staff. Guest safety is always Liseberg’s top priority. It is therefore important to follow the instructions of Liseberg staff and Liseberg’s safety rules and comfort guidelines and safety rules.

1.4. When making a purchase, you will be asked to provide certain personal information, which Liseberg will process. Liseberg processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679, also known as the GDPR. The purpose of the General Data Protection Regulation is to protect your privacy in connection with the processing of personal data. Read more about how Liseberg processes your personal data.

2. Liseberg’s contact details

Name of the company: Liseberg AB

Company registration number: 556023-6811
Telephone (switchboard): +46 031 – 400 100
E-mail: [email protected]

Postal address: Liseberg AB
Box 5053
402 22 Göteborg
Sweden

3. For purchases on the Website

3.1. To make a purchase on the Website, you must be at least 18 years old. Liseberg does not accept credit purchases from individuals under 18 years of age. Liseberg reserves the right, in individual cases, to refuse or modify your purchase (for example, in cases of incorrect personal information or adverse credit information).

3.2. For purchases on the Website, a binding purchase agreement is entered into only when Liseberg sends you a booking confirmation via e-mail. Save this booking confirmation for any future communication with Liseberg regarding your purchase.

3.3. When making a purchase, you will be asked to provide certain personal information. You are responsible for ensuring that the information you provide is accurate and complete.

3.4. For purchases via the Website, the prices stated on the Website apply. Prices are stated in Swedish kronor and include VAT. No additional costs will be added to the total price stated at the “checkout”.

3.5. Together with Kustom AB (“Kustom”), Liseberg offers various payment options for purchases made via the Website.

3.6. Only the payment methods available for selection at the “checkout” are accepted by Liseberg. Here you can find more information about Kustom and the payment options offered. In order to provide a range of different payment methods, we need to share your personal, contact and booking details with the provider of each respective payment service. The use of this information is regulated in accordance with applicable data protection legislation, as well as in Kustom’s terms of use and Kustom’s privacy policy.

4. Park Products

4.1. A Park Product is the voucher you can purchase for use in Liseberg Park. Admission tickets, Ride Passes, 5-game booklets and annual passes (Liseberg Pass, Liseberg Pass Senior, Liseberg Pass Duo, Gold Pass and Gold Pass Kanin) are all examples of Park Products.

4.2. Park Products are only valid under the conditions specified in the description of each specific product. Please note that Park Products, with the exception of annual passes, are valid for a certain season during the current year, and Liseberg does not refund purchased Park Products that have not been collected or used during the specified season stated in the description of each specific product.

4.3. For Park Products (excluding annual passes, see section 4.6), free cancellation with a full refund is available until 18:00 on the day before the visit. From 18:00 on the day before the visit until park opening on the day of the visit, cancellations can only be made by contacting Customer Service & Booking, and a 20% administration fee based on the cancelled value will be charged. After this, no cancellations are possible. Changes to bookings can be made free of charge until park opening on the day of the visit. After this, no changes are possible. See your booking confirmation for further information on cancellations and changes. Refunds for Park Products purchased on site at Liseberg Park are handled by Guest Service adjacent to Liseberg Park and refunds are only given upon presentation of a receipt. For cancellation terms regarding Park Products purchased through a promotional offer, please refer to the campaign terms presented on the campaign page prior to completing the purchase, as well as in the booking confirmation.

4.4. After completing your purchase of a Park Product, you will receive a booking confirmation via e-mail containing your tickets. You can also find your bookings and tickets under “Bookings” when logged in to your Liseberg guest account. Your Park Products (excluding annual passes) can be collected at any of Liseberg Park’s entrance desks or pre-purchase machines upon presentation of the booking confirmation. Liseberg reserves the right to request that you present valid identification to collect the Park Products.

4.5. If you have lost your confirmation e-mail, purchased Park Products can be collected at Guest Service at Liseberg Park’s main entrance by providing the booking number and the e-mail address you provided at the time of purchase.

4.6. Annual Passes

4.6.1. The Liseberg Pass, Liseberg Pass Senior, Liseberg Pass Duo, Gold Pass, Gold Pass Kanin are valid on all regular opening days at Liseberg Park, for up to 12 months from the activation date. These passes are digital and can only be purchased on the Website or in the Liseberg app and, where necessary, at Guest Service. The Liseberg Pass includes free admission; the Liseberg Pass Duo includes free admission for the passholder and one accompanying guest, who may be a different person on each visit; and the Gold Pass includes free admission and one (1) Ride Pass per opening day. Annual passes do not provide admission to events in the park that require a separate ticket, such as concerts at Stora Scenen.

When you purchase an Annual Pass, you will receive a pass code which you activate yourself. If you do not activate the code yourself, the purchased pass code will be activated automatically three months after the purchase and is valid for 12 months from the date of activation. After the final validity date, the code expires and can no longer be activated.

4.6.2. The Liseberg Pass Senior can only be used from the year in which the passholder turns 65. The individual who will use the Liseberg Pass Senior must activate the pass themselves and be prepared to show valid identification upon entry.

4.6.3. Upgrading from the Liseberg Pass to the Liseberg Pass Duo or one of the Gold Passes, or from the Gold Pass Kanin to the Gold Pass, is possible by refunding the old pass and purchasing a new one. The existing validity period from the previous annual pass will be retained.

4.6.4. Refunds for Liseberg Passes and Gold Passes purchased by private individuals for personal use are only possible as long as the pass code has not been activated and no later than three months from the purchase date (the booking confirmation must be presented). Liseberg does not replace unactivated pass codes if the e-mail containing the purchased pass codes or the login details for the guest account has been deleted. Companies purchasing the Liseberg Pass can only return all passes, no later than three months after the purchase date and by the person who entered into the agreement (partial refunds are not possible).

4.6.5. The Liseberg Pass, Liseberg Pass Senior, Liseberg Pass Duo, Gold Pass and Gold Pass Kanin are personal and cannot be transferred from one person to another.

4.6.6. In case of misuse, Liseberg reserves the right to block the annual pass for future visits.

4.7. Liseberg guarantees that the service associated with the purchased Park Product will be performed according to the product description. Liseberg does not provide guarantees regarding the number of open attractions or the number or length of queues for the attractions. The same applies to Liseberg Park’s restaurants and games. Liseberg does not provide such guarantees or assurances because the number of open attractions, restaurants and/or games, and the number and length of queues for these, are largely beyond Liseberg’s control, for example due to, but not limited to, weather conditions or other conditions that may affect the operation of Liseberg Park. Park Products that entitle you to ride Liseberg’s attractions are subject to the restrictions stated in Liseberg’s height limits and current safety rules.

5. Rules of Conduct and Safety Regulations

5.1. By making the purchase, you agree to comply with Liseberg’s current rules of conduct in Liseberg Park and to follow the instructions of Liseberg staff. Guest safety is always Liseberg’s highest priority. Therefore, it is important to follow the instructions of Liseberg staff and Liseberg’s rules for safety, enjoyment and order. You can find them here.

5.2. If you fail to comply with Liseberg’s rules of conduct in Liseberg Park and/or follow the instructions of Liseberg staff, Liseberg may refuse to fulfil its part of the agreement. This means that you may be required to leave Liseberg Park and your Park Products will be forfeited. No compensation will be provided to you for the reduced value of the service.

5.3. For everyone’s safety, Liseberg staff may request to search a bag you have brought with you, provided that you consent to this. If you do not consent to the search of your bag, this may result in you being denied entry to Liseberg Park. If you are denied entry to Liseberg Park because you did not consent to the search of your bag, Liseberg may refund your Park Products, provided they have not already been used by you.

5.4. Park Products may only be purchased for personal use. This means that you may not resell Park Products or offer Park Products in competitions or similar activities without written consent from Liseberg. Ride Passes may not be transferred or removed from the wrist during the visit. Liseberg reserves the right to confiscate and void the Park Product in case of resale, attempted resale or misuse.

6. Liseberg’s Cottages and Camping

6.1. Liseberg’s camping facilities (“Camping Facilities”) consist of Lisebergsbyn and Liseberg Camping Askim Strand.

6.2. The Camping Facilities apply an age limit of 18 years, which means that persons under the age of 18 are only welcome to stay at the Camping Facilities in the company of an adult.

6.3. Payment for accommodation at the Camping Facilities is made at the time of purchase.

6.4. Park Products purchased in connection with the purchase of accommodation at the Camping Facilities are collected at the respective facility or on site at Liseberg Park.

6.5. The Camping Facilities offer certain accommodation where pets are welcome for an additional fee of SEK 300 per stay, subject to availability. It is important that you inform Liseberg that you wish to bring a pet when you book, as the Camping Facilities only have a limited number of rooms where pets are allowed.

6.6. You can change or cancel your booking until 18:00 (local time for the Camping Facilities) on the day before the arrival date at no extra cost. If you fail to arrive without cancelling or cancel later than 18:00 (local time for the Camping Facilities) on the day before arrival, Liseberg will charge you the full cost of the first night’s accommodation.

6.7. If you are unable to use your purchased accommodation due to any of the following reasons, Liseberg will refund the total price of the purchase even if the cancellation occurs later than 18:00 (local time for the Camping Facilities) on the day before arrival:

You or one of your fellow travellers suffers a serious illness or serious accident, or dies.
A close relative of you or one of your fellow travellers suffers a serious illness or serious accident, or dies.
Something serious occurs outside your control which you could not foresee at the time of purchase, making it unreasonable to expect you to adhere to your purchase, such as a major fire or flood in your home.

Liseberg has the right to request documentation confirming the above events before issuing a refund.

6.8. In the event of a refund, Liseberg will refund the amount you paid to Liseberg. The refund will be made without undue delay, but no later than 14 days from the day it is determined that you are entitled to a refund. If you do not provide the necessary account details, a payment voucher will be sent which can be redeemed via a bank (bank fees may apply).

6.9. Departure cleaning is always included for our guests. When staying in a cottage or hostel room, all guests must remove bed linen, wash utensils, and sort and dispose of their waste. If necessary, cleaning materials are available in nearby storage. Liseberg may charge a fee if the cottage is left in poor condition.

6.10. Our cottages and rooms are non-smoking. Unauthorised smoking in a room will result in a charge.

6.11. By purchasing accommodation, you agree to comply with Liseberg’s current rules of conduct at the Camping Facilities and to follow the instructions of Liseberg staff.

6.12. If you or anyone in your party violates the rules of conduct at the respective Camping Facility or the instructions of Liseberg staff, Liseberg has the right to immediately require you and your party to leave the Camping Facility. You will then lose your right to use the purchased accommodation and to receive a refund of what you have paid.

6.13. If you or anyone in your party damages anything in your accommodation or at the respective Camping Facility, the cost of the damage will be invoiced to you.

7. Liseberg Grand Curiosa Hotel

7.1. These terms apply to bookings and stays at Liseberg Grand Curiosa Hotel (the “Hotel”).

7.2. When booking a room at the Hotel, you must provide your name, e-mail address and payment method. It is the guest’s responsibility to ensure that the booking details on the booking confirmation are correct. If anything is incorrect, it is the guest’s responsibility to contact the Hotel as soon as possible for correction.

7.3. To book a room at the Hotel, you must be at least 18 years old. If you book a room for someone under 18 years old, you are responsible for the minor, regardless of whether you stay in the room yourself or not. A person under 18 years old may only stay at the Hotel if another responsible person over 18 years old is staying at the Hotel at the same time. The age limit for booking the Hotel’s Deluxe Curiosa and Superior Curiosa room types is 25 years.

7.4. A booking is binding only once it has been confirmed and you have received a booking number from Liseberg. You can receive the booking number verbally, in writing or via our website.

7.5. You can change or cancel your booking until 18:00 (local time for the Hotel) on the day before the arrival date at no extra cost. If you fail to arrive without cancelling or cancel later than 18:00 (local time for the Hotel) on the day before arrival, Liseberg will charge you the full cost of the first night’s accommodation and cancel the remainder of your booking.

7.6. Bookings made via phone or e-mail can only be changed via phone or e-mail. If you booked a hotel room through a third party (e.g. Booking.com, Expedia.com, etc.), you must contact them if you want to change or cancel.

7.7. The Hotel is cash-free. Bookings made via the Website are paid at the time of booking via Kustom. If the booking is made directly with the Hotel, payment is made by credit card at reception or at our check-in kiosks in the lobby.

7.8. At the Hotel, people rest at all hours of the day. Therefore, it is important to show consideration at all times and not to shout or otherwise behave in a disruptive manner. It is also important to behave considerately and respectfully towards staff and other guests when staying at the Hotel.

7.9. For security reasons, Liseberg only allows employees and checked-in guests to access hotel rooms and other booked premises/rooms.

7.10. The guest, or the person responsible for the room, is responsible for any costs and/or damages caused to the Hotel or third parties in connection with the stay. The hotel guest is obliged to compensate for any property that has been damaged or unlawfully removed from the hotel room or other areas of the Hotel property. All costs for damage or theft incurred in connection with the stay will be charged to the credit card registered on the booking.

7.11. If you, as a guest, have behaved in a manner that is contrary to the Hotel’s rules for enjoyment and order, have been unable to pay in full for your stay at the Hotel or have caused damage, the Hotel reserves the right to refuse continued or future accommodation at the Hotel or any of Liseberg’s other accommodation facilities.

8. Event Tickets

8.1. Liseberg regularly organises events at its event venues Rondo and Liseberg Theatre (Lisebergsteatern), as well as on the Main Stage (Stora Scenen) and Small Stage (Lilla Scenen)/Polketten inside Liseberg Park (“Events”). This section applies only to the purchase of tickets for such Events (“Event Tickets”). These terms apply regardless of whether you purchased Event Tickets via the Website, through an agent or through a physical purchase on site.

8.2. Purchased Event Tickets cannot be cancelled. The right of withdrawal under the Distance and Off-Premises Contracts Act (2005:59) does not apply to purchased Event Tickets; see section 11.2 below.

8.3. If the Event is cancelled due to illness or other circumstances beyond Liseberg’s control, Liseberg will offer you new Event Tickets for another date. If Liseberg cannot offer new Event Tickets, Liseberg will refund the full amount you paid to Liseberg for your Event Tickets.

8.4. Event Tickets may not be resold or offered in competitions or similar activities without written consent from Liseberg. Liseberg reserves the right to confiscate and void Event Tickets in case of resale or attempted resale.

8.5. By purchasing an Event Ticket for an Event, you agree to comply with Liseberg’s current rules of conduct and to follow the instructions of Liseberg staff. You are aware that guest safety is always Liseberg’s highest priority. It is not permitted to bring alcoholic beverages to the Event or to be visibly intoxicated. A more detailed description of Liseberg’s rules of conduct can be found here.

8.6. If you or anyone in your party violates Liseberg’s rules of conduct or the instructions of Liseberg staff, Liseberg has the right to immediately require you and your party to leave the Event. You will then lose your right to attend the Event and receive a refund of what you paid.

9. Packages with Accommodation

9.1. A package or package booking is a booking that combines one or more arrangements with an overnight stay at one of Liseberg’s accommodations (Liseberg Grand Curiosa Hotel, Lisebergsbyn or Liseberg Camping Askim Strand).

9.2. The components of the package are only valid under the conditions specified in the package description.

9.3. Package bookings are made online, via e-mail at [email protected], or by contacting Liseberg by telephone on +46(0)31-400 100. Payment is made at the time of booking via Kustom. When booking a package, you must provide, among other things, your name and e-mail address. It is your responsibility, as the booking guest, to ensure that the booking details on the booking confirmation are correct. If anything is incorrect, it is your responsibility to contact Liseberg as soon as possible for correction.

9.4. After completing your package booking, you will receive a booking confirmation via e-mail. The booking is binding only once it has been confirmed and you have received a booking number from Liseberg. The booking confirmation also serves as a receipt for your purchase. You can also find bookings and tickets under “Bookings” when logged in to your Liseberg guest account. See the package description for more detailed information regarding booking conditions and the terms for your tickets.

9.5. It is not possible to cancel or change individual parts of the package (e.g. Park Products or dinner bookings), except in cases specified in section 9.6 below. It is not possible to adjust the number of people or the number of rooms in a package booking. The package booking cannot be rebooked or changed to another date. If you booked a package through a third party, you must contact the third party if you wish to cancel.

9.6. For package bookings, free cancellation with a full refund is available until midnight four days before the arrival date. However, this does not apply to package bookings that include an Event; see section 9.7 below. For cancellations made from midnight four days prior to the arrival date until 18:00 on the day before arrival, a cancellation fee of 20% of the total package price will apply. Cancellation is made via the link in the confirmation. From 18:00 on the day before the arrival date, no cancellation is possible (except in special circumstances; see section 9.8).

9.7. For packages that include an Event (see section 8.1 for the definition of Event), free cancellation with a full refund is available until midnight twenty-eight days before the arrival date. Cancellation is made via the link in the confirmation. From midnight twenty-eight days before the arrival date, no cancellation is possible (except in special circumstances; see section 9.8). If an Event is cancelled due to illness or other circumstances beyond Liseberg’s control, Liseberg will, if possible, offer you a package including Event Tickets with arrival on another date. If you are unable to arrive on another date, Liseberg will refund the full amount you paid to Liseberg for your package, including Event Tickets.

9.8. If you are unable to use your package booking due to any of the following reasons, Liseberg will refund the purchase price, except for Event Tickets, even if the cancellation occurs later than midnight four days before arrival:

You or one of your fellow travellers suffers a serious illness or serious accident, or dies.
A close relative of you or one of your fellow travellers suffers a serious illness or serious accident, or dies.
Something serious occurs outside your control which you could not foresee at the time of purchase, making it unreasonable to expect you to adhere to your purchase, such as a major fire or flood in your home.

You may be required to provide documentation supporting the above event before Liseberg proceeds with a refund.

9.9. In the event of a refund, Liseberg will refund the amount you paid, excluding the cost of Event Tickets. The refund will be made without undue delay, but no later than 14 days from the day it is determined that you are entitled to a refund. The refund will be made in the same way as the initial purchase, i.e. via Kustom.

10. Liseberg’s Restaurants

10.1 Julbord at Liseberg

10.1.1. Julbord can be booked at selected restaurants in or close to Liseberg Park.

10.1.2. A booking of the Julbord includes entry to Christmas at Liseberg for all guests in the Julbord party.

10.1.3. Booking of the Julbord is done online, via e-mail to [email protected], or by contacting Liseberg by telephone on +46(0)31-400 100. Payment is made at the time of booking via Klarna. When booking the Julbord, you must provide, among other things, your name and e-mail address. It is the booking guest’s responsibility to ensure that the booking details on the booking confirmation are correct. If anything is incorrect, it is the booking guest’s responsibility to contact Liseberg as soon as possible for correction.

10.1.4. After completing your booking of the Julbord, you will receive a booking confirmation via e-mail, which also includes your entry tickets to Liseberg Park. The booking is binding once it has been confirmed and you have received a booking number from Liseberg. The booking confirmation also serves as a receipt for your purchase. Upon arrival at the restaurant where the Julbord is booked, you must provide the name under which the booking was made.

10.1.5. For cancellation of the Julbord, free cancellation with a full refund is allowed until midnight four days before the visit date. After that, no cancellation is possible. Changes to bookings can be made until 18:00 on the day before the visit date. After that, changes are no longer possible. Cancellations and changes can be made via the link in the e-mail confirmation.

11. Right of Withdrawal for Distance Purchases

11.1. For distance purchases, consumers have the right under the Distance and Off-Premises Contracts Act (2005:59) to withdraw from a purchase within 14 days without providing any reason. This right of withdrawal does not apply to purchases of accommodation, Event Tickets, or purchases where the trader is to provide a service on a specific day or during a specific period (see Chapter 2, Section 11, Paragraph 12 of the Distance and Off-Premises Contracts Act). The products and services provided by Liseberg are products and services that are exempt from this right of withdrawal. Therefore, as a consumer, you do not have the right to withdraw from your purchase of a Park Product, accommodation or Event Ticket when purchasing on Liseberg.se.

11.2. However, you have the right to cancel your booking of a Park Product and accommodation under certain circumstances. See section 4.3 for cancellation of Park Products, sections 6.6–6.7 and 7.5–7.6 for cancellation of accommodation, and section 10.1.5 for cancellation of the Julbord. Liseberg does not accept cancellation or refund of Event Tickets (for rules on Event Tickets, see section 8).

12. Complaints

12.1. If you feel that what you have purchased from Liseberg does not meet your expectations, you are recommended to first contact Liseberg Park’s Guest Service. Guest Service can be most easily reached via the e-mail address provided in section 2 above. For complaints regarding accommodation at any of Liseberg’s accommodations, you are recommended to first contact the reception at the relevant facility.

12.2. Complaints must always be made within two months from the time you discovered, or should have discovered, that what you purchased from Liseberg does not meet your expectations. Complaints regarding accommodation at any of Liseberg’s accommodations must always be made as soon as possible after the deficiency is discovered. It is recommended that you report the deficiency during your visit so that Liseberg has the opportunity to rectify it. If a complaint is not made in time, you lose your right to complain.

12.3. If you feel that Liseberg does not meet your potential demands, you have the right to report the matter to the National Board for Consumer Disputes (ARN). ARN undertakes impartial assessments of disputes between consumers and businesses. Information on how to report a case to ARN can be found at www.arn.se.

13. Grounds for Exemption

13.1. Neither Liseberg nor you are responsible for deficiencies in the performance of the agreement if this is due to grounds for exemption that are notified to the other party without delay. Grounds for exemption include a general labour dispute, war, fire, lightning strike, changed government regulation, terrorist attack, pandemic, technical problems or similar circumstances that significantly complicate the party’s performance of the agreement and which the party could not reasonably foresee or overcome. If a subcontractor to Liseberg is affected by such a circumstance, this also constitutes grounds for exemption for Liseberg. Grounds for exemption release the party invoking them from liability for damages and other consequences.

14. Invalidity

14.1. If a court, authority or arbitration board finds that any provision in the terms of purchase is invalid or unenforceable, the provision in question and all other provisions shall remain valid and enforceable to the extent permitted by applicable law.

15. Camera Surveillance

15.1. Fixed cameras are installed in certain areas of the park and record video footage. The cameras are installed to improve safety and security for guests and staff. As a result of this camera surveillance, Liseberg may process your personal data. Recorded footage constitutes personal data where you can be identified from it. Liseberg is the data controller responsible for all processing of this personal data. More information about how Liseberg processes your personal data.

16. Commercial Photography

16.1. Photography and video recording for commercial purposes in Liseberg Park or at accommodation facilities are only permitted after approval from Liseberg. If you wish to obtain such approval, you are welcome to read more here. Liseberg may require compensation for commercial photography or video recording that takes place without such approval.

16.2. In certain attractions, photography may occur. Attraction photos that are not sold at our counters on the same day are automatically deleted at the end of the day. If you choose to purchase the photo, Liseberg will save the photo for six months.