Fraud and security
We place great emphasis on security and having secure solutions for all our services so that you can feel safe as a guest. You can also help by protecting your login credentials and personal information. In this way, we create security together and reduce the risk of fraud.
Be aware of attempted fraud
We have recently received reports that hotel guests with bookings made through Booking.com are being targeted by fraud attempts. Messages are being sent via Snapchat or WhatsApp, falsely claiming to be from Liseberg. We urge anyone who receives such messages not to click on any links or respond to them.
Last updated: 21 April 2026
Protect yourself against fraud
Unfortunately, fraud has become increasingly common. Fraudsters are skilled at finding ways to trick people out of money, and anyone can be targeted. We actively work to maintain high security and reduce the risk of you being subjected to fraud. However, it is also important that you remain vigilant.
Tips and advice on how to protect yourself
- Never disclose card details or personal information.
- Be suspicious if you receive an email or SMS asking you to click on a link and provide sensitive information, such as codes and personal details. Never follow such instructions.
- Use unique passwords for your most important services, such as your email, bank, and e-identification.
- Never allow anyone to remotely control your computer or phone.
Report Scam SMS to number 7726
The police and mobile operators have jointly created a number where you can forward a suspected scam SMS. The number is 7726, which corresponds to the word SPAM on the keypad.
