Terms of purchase

On this page you can see our general terms for purchases through liseberg.com.

Version 2023.02

1. In general

1.1. These general terms and conditions apply when you as consumer make a purchase through liseberg.se and the associated websites (the “Website”), a purchase at the entrance cash desks, at customer support & booking or Guest service. Through your purchase, you have entered into an agreement between yourself and Liseberg AB, company registration number 556023-6811 (“Liseberg”). 

1.2 You must accept these general terms and conditions to be able to make a purchase on the Website.  By accepting these general terms and conditions, you undertake to comply with them in their entirety.

1.3. You must be at least 18 years old to make a purchase on the Website. Liseberg does not accept credit purchases from people aged under 18. Liseberg reserves the right in individual cases to refuse or to change your purchase (for example, in the event of incorrect personal data or records of non-payment.

1.4. Liseberg disclaims responsibility for any clerical errors on the Website.

2. Liseberg’s contact details etc.

Name of the company: Liseberg AB
Company registration number: 556023-6811
Telephone (switchboard): 031 – 400 100
E-mail:
[email protected]

Postal address: Liseberg AB 
Box 5053 
402 22 Göteborg (Sweden)

3. Binding agreement for purchases on the Website

3.1. For purchases on the Website, a binding agreement is entered into when Liseberg sends you a booking confirmation by e-mail. Save this booking confirmation for any contacts with Liseberg about your purchase.

4. Customer details

4.1. When you make a purchase, you will be asked to state certain personal data. You are responsible for the data you provide being correct and complete.

5. Prices and payment

5.1. In the case of purchases on the Website, the prices apply that are shown on the Website. These prices are stated in Swedish krona and include value-added tax (moms). No additional charges are made to the total price stated in the “check-out”.

5.2. Together with Klarna Bank AB (“Klarna”), Liseberg offers various payment alternatives for purchases via the Website where payment is made directly to Klarna.

5.3. Only the payment methods shown at the “check-out” are accepted by Liseberg.

You can find more information about Klarna here and on the payment methods available. You can read Klarna’s terms and conditions for users here. To be able to offer a range of payment alternatives, we need to share your personal data, contact details and payment data with the supplier of the respective payment service. Use of these data is regulated in compliance with current data protection legislation and Klarna’s confidentiality policy. 

6. Park products

6.1. A Park product is the voucher you can purchase for use in Liseberg park. The Admission ticket, Åkpass [Ride Pass], 5-kampshäfte [Pentathlon] and the annual pass (Liseberg Pass, Gold Pass Maxi and Gold Pass Mini) are all examples of Park products. 

6.2. Park products are only valid on the terms and conditions shown in the description of each particular product. Please note that Park products with the exception of the annual pass, are valid for a particular season during the current year, and that Liseberg does not reimburse purchased Park products which have not been collected or used during the season in question as shown by the description of each particular product.

 

6.3 Park products (with the exception of the annual pass, see point 6.4.) can be cancelled with full repayment at the latest by 10 am the day before the visit. No repayment is made after this time. Please refer to your booking confirmation for further information about cancellation.

 

6.4. The Liseberg pass, Gold Pass Maxi and Gold Pass Mini are valid for all of the Liseberg park’s ordinary opening days, up to 12 months from the chosen date of activation. These passes are digital and can only be purchased when logged into the Liseberg app. Free entrance is included in all passes and one Ride Pass (Åkpass) per opening day for Gold Passes. Purchased pass codes are valid in the system for at most 15 months from the date of purchase. After the last day of validity, the code is no longer valid and cannot be activated. Liseberg does not compensate for pass codes which are not activated if the e-mail with the purchased pass codes for the guest account has been deleted.

It is possible to upgrade the Liseberg pass to the Gold Pass Mini or Maxi or to upgrade a Gold Pass Mini to a Gold Pass Maxi by payment of the difference in price, the existing period of validity of the previous pass being retained.

Repurchase of Liseberg pass, Gold Pass Maxi and Gold Pass Mini for private (b2c) use is only possible if the pass code has not been activated and at the latest three months from the date of purchase (the booking confirmation must be shown). Companies (b2b) that purchase the Liseberg pass can only refund all passes and at the latest three months after the purchase date and by the person who has signed the agreement, (partial repurchase is not possible).

The Liseberg pass Senior can only be purchased the year you turn 65 years old or older. The pass includes free entry during all of the park's opening days until December 31st of the same year that the purchase was made. The person who is going to use the Liseberg pass Senior can only purchase and activate the pass on site in the park. Identification must be presented. Upgrading to another type of pass is not possible. Repurchase is only possible if the pass has not been activated.

6.4.1 1 The annual pass is personal and cannot be transferred to anybody else. In the event of misuse of the annual pass, Liseberg reserves the right to stop the card so that it cannot be used for future visits.

6.4.2. Liseberg reserves the right to cancel the agreement prematurely according to above paragraph 6.4 stated validity period for Liseberg pass, Liseberg pass Senior, Gold Pass Maxi and Gold Pass Mini. Liseberg will, on such occasion, notify the customer/guest at least one (1) month in advance via e-mail and refund for unused validity period.

6.5. After making your purchase of a Park product, you will receive a booking confirmation by email and/or text message that contains a PDF file. You can also find your bookings and tickets under “Bookings” when logged in to Liseberg’s guest account. Your Park products (not the annual pass) can be collected in any of Liseberg’s entrance cash desks or advance purchase automats by showing your booking confirmation. Liseberg reserves the right to request that you show a valid ID to collect Park products.

6.6. If you lose your printed PDF or have deleted your text message, Park products purchased can be collected at the Guest service facility at Liseberg’s main entrance by stating the booking number and the e-mail address used for the purchase.

6.7. You undertake, through the purchase, to comply with Liseberg’s rules for Liseberg Park as valid from time to time and to comply with the instructions of Liseberg’s staff. The safety of our guests is always Liseberg’s top priority. It is therefore important that you comply with Liseberg staff’s instructions and Liseberg’s rules for safety. well-being and good order. You can find the rules here.

6.8. If you fail to comply with Liseberg’s rules for the Liseberg Park and/or do not comply with the Liseberg staff’s instructions, Liseberg may refuse to perform its part of the agreement. This means that you will have to leave Liseberg Park and that your Park products are no longer valid. No compensation will be paid to you for the loss of value of the service.

6.9. Liseberg guarantees that the service associated with the purchased Park product will be performed in accordance with the description of the Park product. Liseberg does not give any guarantees concerning queues or the operation of attractions and games, as these are to a great extent outside of Liseberg’s control. The Park products which entitle you to ride on Liseberg’s attractions, are subject to restrictions, shown by Liseberg’s height limits and our safety rules as valid from time to time.

6.10. Park products may only be purchased for personal use. This means that you may not resell Park products or offer Park products as prizes in competitions or similar without Liseberg’s written consent. Ride passes may not be transferred nor removed from arm during the visit. Liseberg reserves the right to confiscate and cancel the Park product in the event of resale, attempted resale or in case of abuse.

7. Liseberg’s chalets and camping

7.1. Liseberg’s camping facilities (The Camping Facilities”) consist of Lisebergsbyn [Liseberg Village] and Lisebergs camping [Liseberg Camping] at Askim Strand. 

7.2. There is an age limit of 18 years at the Camping Facilities, which means that persons aged under 18 are only welcome to stay there in the company of an adult.

7.3. Payment for accommodation at the Camping Facilities is made at the time of purchase. A booking fee and cancellation cover is included when you purchase accommodation on the Website. 

7.4. Park products purchased in connection with purchase of accommodation at the Camping Facilities are collected at the respective facility. 

7.5. The Camping Facilities offer some accommodation where pets are welcome for SEK 300 per stay, provided that there is available space. It is important that you notify Liseberg that you are arriving with a pet when you book as the Camping Facilities only have a limited number of rooms where pets are permitted. 

7.6. If you cancel at the latest three days before arrival, Liseberg will repay the whole amount paid. No repayment is made for cancellation later than three days before arrival.

7.7. If you are unable to use your purchased accommodation, due to any of the following points, Liseberg will repay the total price of the purchase despite cancellation taking place later than three days before arrival:

  • You or any of those accompanying you are affected by serious illness, a serious accident or death.
  • A close relative of you or any of those accompanying you is affected by a serious illness, a serious accident or death.
  • Something serious happens outside of your control, which you could not foresee at the time of purchase, which entails that it would be unreasonable to expect you to make use of your purchase, such as a major fire or flood at your home.

Liseberg has the right to demand certification that confirms the above events before repayment.

7.8. In the event of repayment, Liseberg will repay the amount you have paid to Liseberg. Repayment will be made without unnecessary delay but at the latest 14 days from the date on which it was confirmed that you are entitled to repayment. If you do not provide account details, a payment advice will be sent, which can be cashed in at a bank (bank fees may be charged).

7.9. Cleaning on departure is always included for our guests. In the case of accommodation in a chalet or hostel room, all guests shall strip their beds. do the washing up and sort their waste. If needed, cleaning material is available in a store close by. Liseberg may make a charge if the chalet is left in an unsatisfactory state.

7.10. No smoking is allowed in our chalets. A fee will be charged for unpermitted smoking indoors. 

7.11. With the purchase of accommodation, you undertake to comply with Liseberg’s rules for the Camping Facilities as applicable from time to time and to comply with the instructions of Liseberg’s staff.

7.12. If you or anyone accompanying you, breaches the respective Camping Facility’s rules or does not comply with the instructions of Liseberg’s staff, Liseberg is entitled to immediately ask you and those accompanying you to leave the Camping Facility. You will then lose your right to the purchased accommodation or to repayment.

7.13. If you or anyone accompanying you, destroys anything in your accommodation, the cost of this will be invoiced to you.

8. Event tickets

8.1. Liseberg has an ongoing programme of events at its events premises Rondo, Lisebergsteatern and on Stora Scenen [The Main Stage], Lilla Scenen/Polketten in the Liseberg Park (The “Event”). This chapter 9 only applies to purchase of tickets to such Events (“Event Tickets”). These terms and conditions apply regardless of whether you have purchased Event tickets via the Website, through an agent or a physical purchase.

8.2. Event tickets are non-transferable and only valid for the persons whose name is stated at the time of purchase which is shown on the respective Event ticket. Event tickets are therefore only valid in combination with a valid ID.

8.3. If the Event is cancelled due to illness or another circumstance beyond Liseberg’s control, Liseberg shall offer you new Event tickets for another date. In the event of Liseberg being unable to offer new Event tickets. Liseberg shall reimburse the whole amount you have paid to Liseberg for your event tickets.

8.4. Event tickets may not be resold or offered as prizes in competitions, or similar, without Liseberg’s written consent. Liseberg reserves the right to confiscate and cancel Event tickets which have been resold or where an attempted resale has taken place. 

8.5. Through the purchase of the Event ticket.  you undertake to comply with Liseberg’s rules as valid from time to time and to comply with the instructions of Liseberg’s staff. You are aware that our guests’ safety is always Liseberg’s top priority. It is not permitted to take alcoholic beverages into the Event or to behave in a markedly drunk way.

8.6. If you or anyone accompanying you, breaches Liseberg’s rules or does not comply with the instructions of Liseberg’s staff, Liseberg is entitled to immediately ask you and those accompanying you to leave the Event. You will then lose your right to see the Event or to repayment.  

9. Right to change your mind in distance purchases

9.1. When making distance purchases, the consumer has the right under the Distance Contracts and Off-premises Contract Act (2005:59) to cancel the purchase within 14 days without giving any reason. This right to change one’s mind does not cover purchase of accommodation, event tickets or purchase when the trader is to provide a service on a particular date or a limited period (see Chapter 2, section 11 (12). The products and services provided by Liseberg are such products and services which are exempted from this right to change one’s mind. As a consumer, you therefore do not have the right to change your mind about purchases on Liseberg.se, to change your mind about the purchase of a Park product, accommodation or an Event ticket.

9.2. However, you do have a right, in certain circumstances, to cancel your booking of a Park product and booking of accommodation, see points 6.3. and 6.4. for cancellation of a Park product and points 7.6 and 8.6 for cancelling accommodation. Liseberg does not accept cancellation or repayment of Event tickets (see point 9 for rules on Event tickets).

 

10. Complaints

10.1. If you feel that the purchase you have made from Liseberg does not fulfil your expectations, you are recommended to contact the Liseberg Park’s Guest Service in the first place. The Guest Service can most easily be contacted via the e-mail address shown in Chapter 2 above. In the event of a complaint concerning accommodation at any of the Camping Facilities or the Hotel, it is recommended that you contact the reception at the respective facility or Hotel in the first place.

10.2. Complaints shall always be made within two months of when you noticed or ought to have noticed that the item purchased from Liseberg does not meet your expectations. Complaints concerning accommodation at any of the Camping Facilities or the Hotel shall always be made as soon as possible after the deficiency has been noticed to give Liseberg the opportunity of rectifying the deficiency. If the complaint is not made at the correct time, you will lose your right to make a complaint.

10.3. If you do not feel that Liseberg has accepted your demands, you have the right to notify the matter to the National Board for Consumer Complaints. The National Board for Consumer Complaints undertakes objective assessments of disputes between consumers and businesses. Information about how you notify a matter to the National Board for Consumer Complaints is available at www.arn.se.

11. Grounds for release

11.1. Neither Liseberg nor you are liable for deficiencies in performance of the agreement if this is due to a ground for release which has been notified to the opposite party without delay. A ground for release is a general labour market dispute, war, fire, lightning strike, change in official regulations, a terrorist attack, pandemic, technical problems or similar circumstance which makes the party’s performance of the agreement considerably more difficult and which the party could not reasonably have foreseen or overcome. This constitutes grounds for release for Liseberg also when a sub-contractor to Liseberg is affected by such circumstance. A ground for release releases the party invoking the ground from liability to damages and other consequences. 

12. Invalidity

12.1. If a court, public authority or arbitral tribunal finds that any provision in the Terms and Conditions is invalid or not executable, the provision in question and all other provisions shall be valid and executable to the extent that applicable law permits. 

13. Commercial photography

13.1. Photography and video recording for commercial purposes at Liseberg Park or any of the accommodation facilities is only permitted after Liseberg has given its consent. In the event of a wish to obtain such consent, please read more on our page for press och media. Liseberg may require compensation for commercial photography or video recording which takes place without such approval.

13.2. Photography can occur at certain attractions. Photography is carried out by Liseberg and the photographs are erased after seven days. If you choose in connection with a ride to purchase the picture, Liseberg will retain the picture for a year.